✔ Free shipping from €50
What are the shipping costs?
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Can I track my order?
Once we have received the order return, the refund will be processed within 14 business days.
What is your return policy?
For orders under $100 a shipping cost of $9.95 is charged.
All orders over $100 will be delivered for free.
Are the jewelry nickel-free or hypoallergenic?
All our jewelry is nickel-free. We cannot guarantee that a piece of jewelry does not contain metals that could cause an allergic reaction.
How do I maintain my jewelry?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.
Can I have a piece of jewelry gift wrapped?
Yes, we automatically gift-wrap all orders. If your order includes special gifts, please let us know in the comments.
What are your opening hours?
You can find our opening hours here .
Can I order online and pick up in store?
Yes, that is possible. You can indicate this when placing your order.
Can I pay with a VVV gift voucher?
Yes, select VVV Gift Card as your payment method. You'll then need to enter the 19-digit card number (or online gift code) and the PIN (located under the scratch-off layer on the back of the card, or in the email with the online gift code).
Is your order amount higher than the balance on your VVV Gift Card? You can pay the remaining amount with iDEAL.
You can pay with your VVV Gift Card/Online Gift Code up to a maximum of €50 in gift card balance. If the balance on the card is less than the purchase amount or exceeds the legal limit of €50, you can pay the remaining balance with iDeal.